Flames of burning jet fuel licked the side of American Airlines Flight 383 after it screeched to a halt on a Chicago runway. As panicked passengers raced to the exits, one woman approached flight attendant Laurie Mandich lugging a large bag.
Continue reading “Put That Bag Down”
Social media Influencer Jen Selter has nearly 12 million Instagram followers. She is known for her fit figure, but on a flight from Miami to New York, her famous status did not exempt her from getting kicked off the airplane by police.
Continue reading “Model given the boot”
A good start
For a decade, I flew Delta and America West (now U.S. Airways) almost exclusively. I’d come to appreciate their level of customer service, and would often choose them even when competing airlines were up to 10% lower than their price. But, since I was spending my personal research funds on this trip–scarce funds which I also use to pay my graduate students and buy my research equipment–I decided to go with the cheapest airline. In this case, that was American Airlines: $753.29 round-trip from Salt Lake City to Madrid versus about $800 for Delta.
Continue reading “Customer service FAIL”