How often do things go badly in an airplane?
I’m not talking about safety–although that’s obviously most important.
I’m talking instead about small, avoidable miseries: things like non-working video screens, messed-up meals, screaming kids next to you on on a redeye flight, that kind of stuff.
Continue reading “Track Customers Who Complain”
For American Airlines CEO Doug Parker, the issues of trust and leadership are getting his full attention these days. “We have a business that’s been transformed, but the culture hasn’t been transformed,” he tells Fortune. “And that holds us back.”
Continue reading “Our Culture Will Evolve”
American spokeswoman Katie Cody said Flight 1965 from Charlotte Douglas International Airport was heading to Punta Cana, Dominican Republic, on Wednesday when it turned around and returned to Charlotte.
The cause of the odor wasn’t known, and the plane was taken out of service for maintenance.
Continue reading “Stinky plane aborts”
American Airlines Flight 383 was rolling down the runway at O’Hare International Airport Friday afternoon, bound for Miami, when the plane skidded to a halt just as it was lifting off.
The pilot got on the radio. “American 383 heavy,” he said, referring to the Boeing 767’s weight class. “Stopping on the runway.”
“Roger, roger. Fire,” a traffic controller calmly replied, according to a recording of tower radio traffic.
Continue reading “20 injured as jet catches fire”