How often do things go badly in an airplane?
I’m not talking about safety–although that’s obviously most important.
I’m talking instead about small, avoidable miseries: things like non-working video screens, messed-up meals, screaming kids next to you on on a redeye flight, that kind of stuff.
Continue reading “Track Customers Who Complain”
Flames of burning jet fuel licked the side of American Airlines Flight 383 after it screeched to a halt on a Chicago runway. As panicked passengers raced to the exits, one woman approached flight attendant Laurie Mandich lugging a large bag.
Continue reading “Put That Bag Down”
For American Airlines CEO Doug Parker, the issues of trust and leadership are getting his full attention these days. “We have a business that’s been transformed, but the culture hasn’t been transformed,” he tells Fortune. “And that holds us back.”
Continue reading “Our Culture Will Evolve”
Social media Influencer Jen Selter has nearly 12 million Instagram followers. She is known for her fit figure, but on a flight from Miami to New York, her famous status did not exempt her from getting kicked off the airplane by police.
Continue reading “Model given the boot”